Replacement | Return: Conditions for replacement and return: 1. Return and replacement within 24 to 72 hours from receiving the order.*Customer bears shipping costs for replacement and return* 2. The product must be in its original condition and not used, with all attached tags intact and not damaged, and it must be wrapped in the original packaging. 3. Products that cannot be replaced or returned: 1- Accessories (including women's and men's accessories, medals, watches, hats, glasses) 2- Swimwear and underwear. 4. Gifts cannot be replaced or returned. 5. Eva Boutique store disclaims responsibility for product damage after customer use. 6. The number of times a replacement is allowed for the same order is only 3 times. 7. After issuing the policy by Eva Boutique, the customer must deliver the product while maintaining the condition as received to the shipping company registered in the policy (Aramex – SMSA – DHL). (If products are not properly packaged or lost during shipping due to poor packaging, the customer bears the cost of the product) 8. In case of return, the return policy cost will be deducted from the customer. 9. In case of international replacement | return, the customer bears all shipping costs, delivery to the shipping company, and customs fees. Replacement and Return Procedure: The request is submitted via email. 1. Send the product to be returned or replaced with specifying the reason (when receiving a defective or incorrect request, photos must be provided). 2. After completing the submission, wait for the policy to deliver the product (the policy will be sent to the email within one or two days). 3. Upon receiving the return policy, deliver the products to the shipping company with the policy attached so the shipping company can see it (policy validity is 7 working days). 4. After delivering the item, if your request is: Replacement: the product will be replaced and sent back to you. Return: the amount will be refunded to your account within 1 to 3 working days.
